Project Manager, IT Project Manager

We are seeking an experienced Project Manager (PMP certified) to join our dynamic team in Saudi Arabia to lead and coordinate SaaS-based projects from conception through deployment. This role requires someone with exceptional project management skills, strong knowledge of SaaS, and the ability to manage customer and internal stakeholder relationships effectively. The Project Manager will work closely with cross-functional teams to ensure our SaaS solutions meet client expectations and are delivered on time and within scope.

Key Responsibilities:

• Lead end-to-end project management for SaaS implementations, upgrades, and integrations.
• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop detailed project plans, including timelines, resource allocation, budgets, and risk mitigation strategies.
• Coordinate internal resources and third parties/vendors for flawless project execution.
• Serve as the primary point of contact for all project-related communication with clients, providing updates and ensuring customer satisfaction.
• Manage and facilitate communication between development, operations, sales, and customer success teams to ensure seamless project delivery.
• Perform risk management to minimize project risks and escalate issues as necessary.
• Monitor and track project progress, adjusting schedules and scope as necessary to meet changing project needs and requirements.
• Prepare reports for senior management on project status, KPIs, and other metrics.
• Ensure adherence to company and industry standards, compliance, and quality expectations.

Qualifications:

• Bachelors degree in Business Administration, Information Technology, Computer Science, or related field.
• PMP certification mandatory.
• 4+ years of experience in project management, preferably in SaaS, software, or IT in the Middle East region.
• Strong understanding of SaaS platforms and cloud computing concepts.
• Exceptional interpersonal, negotiation, and communication skills in both English and Arabic.
• Strong organizational skills, including attention to detail and multi-tasking abilities.
• Willingness to travel within the GCC region.
• Prior experience in project management for international clients or within a multinational company.
• Knowledge of the local Saudi market and regulations, especially in sectors like finance, orgovernment, is advantageous.