Transportation Representative, ATS Relay Ops

Transportation Representative, ATS Relay Ops

Job Description for L2 associates

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience with out compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form.

• Good communication skill and fluency in Hindi and English

• Experience communicating and presenting to senior leadership

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Posted: December 22, 2025 (Updated 1 day ago)

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