Command Center and Service Management Lead
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-01-09
Listing for:
Robert Walters
Full Time
position Listed on 2026-01-09
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator, IT Consultant
Job Description & How to Apply Below
Command Center and Service Management Lead
Join to apply for the Command Center & Service Management Lead role at Robert Walters
We are seeking an experienced Command Center & Service Management Lead to oversee 24x7 enterprise Command Center operations and ensure the resilience, visibility, and continuity of critical IT services across infrastructure and applications.
Key Responsibilities
- Lead 24x7 Command Center operations
, ensuring end-to-end service visibility - Oversee Major Incident, Problem, and Change Management processes
- Intervene during critical incidents to ensure rapid restoration and stakeholder communication
- Ensure adherence to SLAs/OLAs and report service performance metrics (MTTA, MTTR)
- Oversee IT Asset Management and CMDB alignment for operational accuracy
- Coordinate Disaster Recovery and BCP exercises and Command Center readiness
- Drive automation, AIOps, and monitoring improvements
- Lead, mentor, and manage Command Center teams across shifts
- Represent the Command Center in Cab, Service Reviews, and DR forums
Skills & Experience
- 10+ years in IT Operations / Service Management, including 5+ years in Command Center leadership
- Strong experience across Incident, Problem, Change, ITAM, and Service Level Management (ITIL)
- Experience with enterprise monitoring tools (Dynatrace, Elastic, Ops Bridge, Solar Winds)
- Hands‑on experience with ITSM platforms (Service Now or Open Text)
- Strong crisis management, communication, and stakeholder engagement skills
- Experience in regulated environments is an advantage
Preferred Certifications
- ITIL v4 Managing Professional
- ISO 22301
- Service Now Process Owner
- Dynatrace / Elastic Certification
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesInformation Services
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