ServiceNow Technical Legal Advisor

Service Now Technical Legal Advisor – DXC Technology

Apply for the Service Now Technical Legal Advisor role at DXC Technology.

• Requirements Gathering & Process Mapping
• Participate in discovery workshops with legal stakeholders.
• Translate legal processes (intake, matter management, contract review, litigation workflows, etc.) into clear functional requirements.
• Provide insight into legal terminology, regulatory obligations, and operational nuances.
• Support creation of process maps and user stories that reflect legal standards.
• Act as a Bridge Between Legal Teams and Service Now Delivery.
• Serve as the domain expert to inform designers, BAs, and developers.
• Clarify legal context behind workflows, approvals, confidentiality requirements, and decision points.
• Ensure technical solutions align with real-world legal practice.
• Workflow Validation & Compliance Alignment: review proposed designs and configurations to ensure they reflect correct legal logic.
• Identify legal risks, compliance constraints, or mandatory steps that must be preserved.
• Validate Service Now LSD workflows for accuracy, completeness, and legal integrity.
• Legal Roles, Permissions & Access Control Guidance: advise on legal role structures, define access rules based on ethics, confidentiality, privilege, and jurisdictional requirements.
• Support creation of role‑based access models.
• Testing & Quality Assurance (UAT Support): develop test cases representing real legal scenarios and exceptions; participate in User Acceptance Testing to validate legal workflows, templates, forms, and matter handling; sign off on legal accuracy and operational fit.
• Documentation & Governance Support: assist in drafting process documentation, user guides, and legal workflow definitions; support governance decisions on template management, document handling, and workflow updates; advise on ongoing operational improvements post‑go‑live.
• Change Management & User Adoption: support onboarding and training of legal users by explaining system logic in legal terms; help legal staff understand how Service Now supports compliance, workflow transparency, and efficiency; act as a trusted liaison between the implementation team and legal department.

• Bachelor of Law or equivalent legal education.
• Strong understanding of legal operations, workflows, and terminology.
• Knowledge of legal intake processes, matter management, or contract lifecycle workflows.
• Experience working with legal departments, law firms, or legal operations teams.
• Familiarity with digital transformation or workflow automation projects (Service Now experience preferred but not mandatory).
• Experience aligning legal processes with operational or technical systems.
• Excellent communication, able to explain legal concepts to technical teams.
• Strong analytical and problem‑solving skills.
• Ability to map legal processes and define requirements clearly.
• Understanding of confidentiality, privilege, and compliance constraints.

• Prior experience with Service Now LSD, Legal Operations technology, or legal workflow tools.
• Experience in cross‑functional implementation teams.
• Knowledge of data privacy regulations impacting legal workflows (GDPR, CCPA, etc.).

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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Mid‑Senior level

Full‑time

Legal

IT Services and IT Consulting