More jobs:
C2M L3 Support Engineers
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2025-12-17
Listing for:
Stellar Technologies
Full Time
position Listed on 2025-12-17
Job specializations:
-
IT/Tech
Systems Analyst
Job Description & How to Apply Below
Key Responsibilities:
Analyze and resolve Level 3 (L3) product defects in C2M by coordinating with Oracle Support.
Raise and track Oracle SRs; test and validate Oracle-provided fixes.
Deploy bundles in SIT/UAT environments, prepare test plans, release notes, and RCAs.
Work on performance-related issues, legal/statutory requirements, and product bugs.
In-depth knowledge of Oracle C2M with focus on SOM, Device Management.
Experience handling SRs, coordinating with Oracle, and managing patch deployment.
Proficiency in testing, root cause analysis, and regression testing.
Understanding of production-equivalent environments and patch workflows.
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