Project Manager, Operations Manager, Program ​/ Project Manager

The Project Manager ensures organizational alignment, execution & delivery discipline across all major client and internal projects. Key Responsibilities
1. Strategic Planning & Pre-RFP Alignment

• Lead pre-RFP alignment and readiness sessions to validate project scope, timeline, resource availability, and budget assumptions across departments.
• Partner with Commercial and Finance to assess project economics, cost structures, and profitability before commitments are made.
• Ensure all project proposals undergo cross-functional validation (Commercial, Product, Engineering, HR, Legal, Finance) before submission.
• Review and confirm vendor or subcontractor arrangements for procurement, compliance, and operational readiness.
• Establish an RFP-to-delivery handover framework, ensuring clarity of ownership and traceability across the project lifecycle.

• Design, implement, and maintain project governance frameworks, defining accountability, escalation paths, and decision-making checkpoints.
• Oversee project portfolio health by maintaining dashboards and governance reports for executive visibility.
• Develop and maintain a project and risk register tracking progress, dependencies, financial exposure, and compliance risks.
• Proactively identify and mitigate cross-functional risks, including misaligned scopes, resource constraints, and regulatory gaps.
• Implement quality assurance protocols to ensure deliverables meet contractual, operational, and client excellence standards.
• Enforce project stage gates and approval processes prior to contractual, financial, or delivery commitments.

• Serve as the central coordination point between all business units, including Commercial, Product, Engineering, HR, Finance, Legal, and Delivery; ensuring synchronized execution.
• Lead project initiation, steering, and review meetings to align stakeholders on objectives, dependencies, and milestones.
• Maintain consistent communication with internal and external stakeholders through project dashboards, executive summaries, and progress reports.
• Ensure project scopes and timelines reflect operational capacity and compliance requirements, reducing delivery risks.
• Facilitate procurement and vendor management coordination, ensuring external partners are aligned with internal standards and regulatory frameworks..

• Oversee vendor and third-party onboarding governance, ensuring tools, processors, and contractors meet data protection and regulatory standards.
• Maintain a Third-Party Risk Register, tracking compliance obligations, privacy safeguards, and mitigation activities.
• Coordinate with Legal, Compliance, and Data Privacy Officers to manage risk assessments, incident responses, and breach reporting related to external partners.
• Integrate vendor oversight into the PMO framework to ensure continuous monitoring and accountability.

• Oversee project execution from a governance and performance standpoint, ensuring timelines, budgets, and deliverables remain aligned with approved baselines.
• Consolidate project metrics, status updates, and key decisions into executive-level dashboards and PMO reports.
  
  Monitor project health indicators (cost, scope, schedule, risk) and elevate early warnings to leadership.
• Facilitate post‑implementation reviews to capture lessons learned and embed best practices into standardized PMO methodologies.
• Partner with Delivery and Customer Success teams post‑sale to ensure a seamless handover and governance continuity.

• Extend PM frameworks to internal initiatives, ensuring structured oversight of strategic programs (e.g., process transformation, system rollouts, product initiatives).
• Coordinate the corporate planning and execution cycle, tracking progress against annual strategic objectives and KPIs.
• Facilitate resource planning, milestone tracking, and executive reporting for key cross‑departmental programs.
• Develop and maintain standardized PM tools, templates, and procedures for company‑wide consistency.
• Champion a…