Guest Relations Specialist

Key Responsibilities

• Guest Relations:
  Greet guests upon arrival, perform check‑in/check‑out procedures, and handle room assignments and key issuance.
• Financial Accuracy:
  Process payments, handle foreign exchange, and maintain an accurate cash drawer (float).
• Communication:
  Manage the switchboard, handle internal and external calls, and relay messages to guests or other departments (Housekeeping, Maintenance).
• Problem Solving:
  Address guest complaints professionally and escalate them to management when necessary.
• Upselling:
  Promote hotel services, food & beverage outlets, and room upgrades to maximize revenue.
• Compliance:
  Maintain guest privacy and adhere to safety and security protocols (e.g., verifying IDs, emergency procedures).

• Education & Experience:
  
  A University graduate with a background in Luxury Hospitality, Guest Relations, or Premium Services.
• Communication:
  Exceptional verbal and written communication skills. Fluency in Arabic and English is essential.
• Professional Image:
  Must maintain a high standard of professional grooming and a polished demeanor suitable for a corporate/high‑end environment.
• Soft Skills:
  
  A proactive "service‑first" mindset with the ability to handle high‑profile clients with discretion and elegance.
• Nationalities:
  Lebanon, Tunisia, and Morocco