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Guest Relations Specialist
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-03-11
Listing for:
Locanda Homes
Full Time
position Listed on 2026-03-11
Job specializations:
-
Hospitality / Hotel / Catering
Event Manager / Planner, Customer Service Rep -
Customer Service/HelpDesk
Event Manager / Planner, Customer Service Rep, Bilingual
Job Description & How to Apply Below
Key Responsibilities
- Guest Relations:
Greet guests upon arrival, perform check‑in/check‑out procedures, and handle room assignments and key issuance. - Financial Accuracy:
Process payments, handle foreign exchange, and maintain an accurate cash drawer (float). - Communication:
Manage the switchboard, handle internal and external calls, and relay messages to guests or other departments (Housekeeping, Maintenance). - Problem Solving:
Address guest complaints professionally and escalate them to management when necessary. - Upselling:
Promote hotel services, food & beverage outlets, and room upgrades to maximize revenue. - Compliance:
Maintain guest privacy and adhere to safety and security protocols (e.g., verifying IDs, emergency procedures).
- Education & Experience:
A University graduate with a background in Luxury Hospitality, Guest Relations, or Premium Services. - Communication:
Exceptional verbal and written communication skills. Fluency in Arabic and English is essential. - Professional Image:
Must maintain a high standard of professional grooming and a polished demeanor suitable for a corporate/high‑end environment. - Soft Skills:
A proactive "service‑first" mindset with the ability to handle high‑profile clients with discretion and elegance. - Nationalities:
Lebanon, Tunisia, and Morocco
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