Housekeeping Order Taker; Saudi

Company Description

About Novotel Al Anoud: Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality.

We are seeking a professional and friendly Housekeeping Order Taker to join our team in Riyadh, Saudi Arabia. As a crucial member of our hospitality staff, you will be responsible for efficiently managing housekeeping requests and ensuring guest satisfaction.

• Answer and process housekeeping requests from guests via phone, in-person, or through the hotel management system
• Coordinate with the housekeeping team to ensure timely fulfillment of guest requests
• Maintain accurate records of all housekeeping orders and their status
• Provide exceptional customer service by addressing guest inquiries and concerns promptly
• Collaborate with other departments to resolve any issues related to housekeeping services
• Monitor inventory of housekeeping supplies and report shortages to the appropriate personnel
• Assist in training new team members on order-taking procedures and guest interaction protocols
• Contribute to maintaining high standards of cleanliness and organization within the housekeeping department

• Saudi nationality is required for this position
• Excellent communication skills in both Arabic and English
• Previous experience in hospitality or customer service roles
• Proficiency in using hotel management systems and basic computer skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Knowledge of housekeeping operations and standards in the hospitality industry
• High school diploma or equivalent
• Ability to work flexible hours, including weekends and holidays
• Positive attitude and commitment to delivering exceptional guest experiences
• Strong problem-solving skills and ability to handle guest complaints professionally

• Competitive salary and benefits package.
• Professional growth opportunities within Accor Group.
• A dynamic and supportive work environment.
• Employee discounts and exclusive hospitality benefits.