VIP Guest Relations Supervisor; Saudi National

Company Description

Work Force is a leading sourcing and recruitment firm, dedicated to delivering exceptional talent solutions to top-tier hospitality and restaurant groups across Saudi Arabia. With a strong reputation for quality, efficiency, and reliability, we partner with clients to meet their workforce needs and support their operational excellence.

We are seeking a highly skilled and professional VIP Guest Relations Supervisor to join our luxury exclusive sports club in Riyadh, Saudi Arabia. In this pivotal role, you will be responsible for:

• Overseeing and managing the VIP guest experience, ensuring exceptional service standards are consistently met
• Supervising and training the VIP guest relations team, fostering a culture of excellence and continuous improvement
• Developing and implementing strategies to enhance VIP member satisfaction and retention
• Serving as the primary point of contact for VIP members, addressing their queries, requests, and concerns promptly and efficiently
• Coordinating with various departments to ensure seamless service delivery for VIP guests
• Organising and overseeing exclusive events and experiences for VIP members
• Managing VIP membership programmes, including benefits, privileges, and loyalty initiatives
• Conducting regular quality checks and audits to maintain the highest standards of service
• Handling sensitive situations and resolving complex issues with diplomacy and professionalism
• Analysing feedback and data to identify areas for improvement and, implement corrective measures
• Ensuring compliance with club policies, local regulations, and industry standards
• Collaborating with the marketing team to develop targeted communications and promotions for VIP members
• Maintaining accurate records of VIP preferences, interactions, and special requirements
• Preparing and presenting regular reports on VIP guest satisfaction, retention, and revenue metrics
• Staying abreast of luxury hospitality trends and implementing innovative practices to enhance the VIP guest experience

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum of 5 years of experience in luxury hospitality or high-end customer service roles
• Proven track record of 2+ years in a supervisory role within VIP or guest relations
• Exceptional communication skills with fluency in English; proficiency in Arabic is highly desirable
• Demonstrated ability to lead and motivate a team to deliver exceptional service
• Strong problem‑solving skills and ability to handle sensitive situations with diplomacy
• Proficiency in CRM systems and luxury hospitality management software
• In‑depth knowledge of luxury hospitality trends and best practices
• Experience in event planning and execution for high‑profile clients
• Excellent organizational and time management skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Proven track record in developing and implementing guest satisfaction strategies
• Strong analytical skills for interpreting guest feedback and service metrics
• Familiarity with Saudi Arabian culture and etiquette is a plus
• Certification in luxury hospitality management or related field is preferred

• Competitive salary package
• Professional and supportive work environment
• Opportunities for growth within a reputed brand.