VIP Guest Relations Officer; Saudi National

Company Description

Work Force is a leading sourcing and recruitment firm, dedicated to delivering exceptional talent solutions to top-tier hospitality and restaurant groups across Saudi Arabia. With a strong reputation for quality, efficiency, and reliability, we partner with clients to meet their workforce needs and support their operational excellence.

We are seeking a professional and customer-focused VIP Guest Relations Officer to join our prestigious team in Riyadh, Saudi Arabia. As a key member of our guest services department, you will be responsible for providing exceptional, personalized experiences to our high-profile and VIP guests, ensuring their stay exceeds expectations from arrival to departure.

• Serve as the primary point of contact for VIP guests, anticipating their needs and preferences
• Coordinate and oversee all aspects of VIP guest experiences, including customized itineraries, special requests, and exclusive services
• Collaborate with various departments to ensure seamless delivery of premium services
• Handle sensitive information and maintain strict confidentiality at all times
• Resolve any issues or concerns promptly and professionally, ensuring guest satisfaction
• Develop and maintain relationships with key partners and vendors to enhance VIP offerings
• Stay informed about local events, attractions, and cultural activities to provide expert recommendations
• Prepare detailed guest profiles and maintain accurate records for future reference
• Conduct post-stay follow-ups and gather feedback to continuously improve services

• Bachelor's degree in Hospitality Management, Tourism, or related field
• Minimum 3-5 years of experience in luxury hospitality or high-end customer service
• Proven track record of handling VIP clients or high-profile individuals
• Excellent communication skills, both verbal and written
• Strong interpersonal skills with a focus on cultural sensitivity and awareness
• Fluency in English;
  Arabic language skills highly preferred
• Proficiency in hospitality management software and MS Office suite
• Outstanding problem-solving abilities and attention to detail
• Exceptional time management skills and ability to multitask effectively
• In-depth knowledge of luxury hospitality standards and practices
• Familiarity with Saudi Arabian culture and etiquette
• Flexibility to work irregular hours, including evenings, weekends, and holidays
• Luxury hospitality certifications are a plus

• Competitive salary package
• Professional and supportive work environment
• Opportunities for growth within a reputed brand.