Reservations Agent

Job Description

We are currently seeking passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

• Process and confirm guest room reservations made by clients on the phone, letter, or fax.
• Input all reservations into the computer, record all pertinent information, and attend to inquiries, complaints, and requests regarding reservations.
• Remain up to date with all promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure, and apply rate management.
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
• Promote and maintain good public relations and endeavor to maximize business.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered as per Rotana standards, input information received by fax, and regularly check incoming e‑mail.
• Organize visa requests for hotel guests as per hotel policy and up‑sell whenever an opportunity is identified.

You must be a computer literate with excellent communication skills, written and oral proficiency in English. Additional language skills are an asset.

You should have a diploma or degree within the hospitality field and prior experience in hotel reservations.

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus
• Customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character.
• Work effectively with professionalism and establish effective relationships with internal and external customers.
• Work independently within a structured environment.

Entry level

Full‑time

Other

Hospitality

Location:

Riyadh, Saudi Arabia