Spa Manager - 5-Star Boutique Luxury Hotel - KSA

Key Responsibilities

• Supervise daily spa operations, ensuring cleanliness, maintenance, and guest satisfaction.
• Schedule spa usage to maintain peak efficiency.
• Maintain the highest service quality standards.
• Prepare the annual budget in collaboration with the Rooms Division and oversee cost‑control measures.
• Analyze service revenues and implement proactive actions to meet financial goals.
• Introduce and update service offerings based on guest preferences and industry trends.
• Collaborate with health and wellness professionals for specialized services or private sessions.
• Evaluate guest satisfaction regularly and adapt services based on feedback.
• Lead recruitment, training, and continuous development of spa staff.
• Organize work shifts in line with guest demand and business peak times.
• Work closely with Marketing on promotions and guest engagement strategies.
• Handle guest concerns or complaints to ensure complete satisfaction.
• Develop internal promotions and exclusive offerings to increase footfall and loyalty.
• Participate in executive meetings, providing insights on spa performance and improvement strategies.

• Diploma or degree in Spa Management, Hospitality, or a related field (preferred).
• Additional certifications in Beauty Therapy, Massage, or Wellness are highly advantageous.
• Minimum 5 years of experience in health club or hotel spa management.
• Pre‑opening experience preferred.
• 5 working days per week with 2 days off.
• Flexibility required during high‑demand seasons.
• Strong verbal and written communication skills essential.
• Willingness to work in Riyadh, Saudi Arabia.

Location:

Riyadh, Saudi Arabia.