Clinical Support Specialist Joint Replacement - Central Region

Clinical Support Specialist Joint Replacement – Central Region

Join to apply for the Clinical Support Specialist Joint Replacement – Central Region role at Stryker

The Clinical Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures.

• Managing complex projects and cases end‑to‑end.
• Providing expert level solutions.
• Guiding clinical innovation across teams.
• Anticipating challenges and proactively addressing them.
• Preparing for cases in advance.
• Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory, ensuring good asset management practices, utilization of delivered stock, and stock rotation.
• Attending cases and servicing existing and new customer base within the theatre and clinical environment.
• Submitting documentation and case‑order‑form for invoicing.
• Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
• Providing theatre and wider HCP staff with in‑depth training on Stryker products.
• Working closely with other team members within the defined region, and the Regional Manager, to ensure customer service levels are best in class.
• Understanding the clinical application of the broader Stryker business to offer customers the best possible solution at all times.
• Implementing training, provision of instruments and new Stryker business.
• Planning, executing and monitoring all measures necessary to help achieve industry‑leading support. Service and provide customer care for physicians, surgical theatre staff, hospital administration and sterilisation departments.
• Demonstrating excellent product knowledge and professionalism with the workshop.
• Reporting to the Regional Manager to ensure customer service levels are best in class.
• Communicating essential features and benefits of products and their clinical application.
• Demonstrating outstanding ethics at all times, treating customers and other employees with respect and representing Stryker in the best possible light.
• Behaving with integrity, delivering on commitments within required timescales.
• Understanding the clinical application of the broader Stryker portfolio to offer customers an understanding of the wider product range.
• Conducting trials and evaluations of product in theatre and clinical environment as required.
• Making observations of customer needs and liaising with product team to follow up on and introduce new or additional Stryker product and/or support.
• Maintaining a basic business plan highlighting daily, weekly and monthly objectives.
• Developing an understanding of the local healthcare environment and Regional strategy.
• Additional responsibilities as directed by the Regional Manager.

• Certified Theatre Practitioner or ODA, professional training in a medical environment preferred. Minimum of 4 years’ experience.
• University degree or extensive practical knowledge gained through experience.
• Critical thinking, strategic thinking.
• High‑level communicator.
• Ability to work in a collaborative manner with colleagues and customers.
• Professional, disciplined, focused and organized.
• Strong sense of responsibility.
• Ability to self‑motivate and work under pressure.
• Winning personality and extensive people skills.
• Actively seeks continuous self‑improvement.
• Flexible to change.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Seniority level:
Associate

Employment type:

Full‑time

Job function:
Research, Analyst, and Information Technology

Industries:
Appliances, Electrical, and Electronics Manufacturing, Industrial Machinery Manufacturing, and Medical Equipment Manufacturing

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