Credit & Collection Officer

At Trane Technologies

TM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and  boldly go.

Trane in Saudi Arabia is hiring a Credit & Collection Officer that will manage an Accounts Receivable portfolio for Trane Technologies operations in the Middle East & Africa, including the related credit and collection activities in order to minimize credit risk while maximizing cash performance.

The role includes credit investigation & assessment, credit hold management & order release; collections follow up & escalation; query & dispute resolution; customer visits; escalation to collection agencies and legal counsel; liaison with commercial, finance & reporting teams; compliance activities.

The portfolio is Trane Saudi Arabia: sales from local offices across the country, including Trade Finance activities.

• Gather necessary information for credit assessment and payment terms approval; support the regional manager with decisions about credit risk & cash flow.

• Support credit assessment of new and existing customers and approve credit limits in line with Limits of Authority assigned to the role.

• Provide information on credit checking and order holds and releases on a timely basis. Notify manager of significant issues impacting collection of outstanding receivables.

• Responsible for the collection and the maintenance of account receivables with particular attention to Trade Finance requirements: review & validate payment instruments such as Letters of Credit, Promissory Notes, monitor & escalate risk of discrepancies, gather & present documents, prepare specific Trade Finance reporting.

• Follow & optimize collection protocol for the portfolio: monthly statement of account, pre‑calling record customer feedback, register promise to pay, follow up on tasks and broken promises, send dunning letters, arrange customer visits, escalate to manager and to commercial team, etc.

• Ensure funds are correctly applied to the relevant customer account and invoices; keep unapplied cash to the minimum. Support the cash application team as and when needed.

• Prepare reports as per monthly schedule and on ad hoc basis for the credit and financial functions.

• Expedite resolution of customer disputes & queries by linking with Sales/Order Management/Warranty as required.

• Inform management regarding effectiveness of strategies for various accounts.

• Promote a culture of continuous process improvement and collaborate actively with internal stakeholders.

• Support the Credit Centre of Excellence for major credit reviews for all customers whenever required.

• Ensure compliance with Corporate and Local credit policies and other compliance requirements such as Trade Compliance, Sarbanes‑Oxley, etc.

• University Degree in Business, Finance, Accounting or similar field.

• Minimum 3-year experience in Credit & Collection or similar role.

• Good understanding of commercial credit and collection practices and knowledge of financial analysis.

• Strong proficiency in Microsoft Excel & Outlook.

• Hands‑on work experience in credit and collection, preferably with an experience from a manufacturing, contracting or construction background with good reconciliations skills.

• Experience of working on Letters of Credit and Promissory Notes.

• Good accounting background & financial knowledge to drive account reconciliation during the customer visits, helping boost collections.

• Good ERP knowledge with excellent MS Office skills.

• Good communication (verbal/written) skills & negotiation skills - articulate & confident enough to push back customers raising genuine disputes.

• Saudi National is a must.

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.