Credit & Collection Officer

At Trane Technologies

TM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and  boldly go.

Trane in Saudi Arabia is hiring a Credit & Collection Officer that will manage an Accounts Receivable portfolio for Trane Technologies operations in the Middle East & Africa, including the related credit and collection activities in order to minimize credit risk while maximizing cash performance. The role includes credit investigation & assessment, credit hold management & order release; collections follow up & escalation;

query & dispute resolution; customer visits; escalation to collection agencies and legal counsel; liaison with commercial, finance & reporting teams; compliance activities. The portfolio is Trane Saudi Arabia: sales from local offices across the country, including Trade Finance activities.

• Gather necessary information for credit assessment and payment terms approval; support the regional manager with decisions about credit risk & cash flow.
• Support credit assessment of new and existing customers and approve credit limits in line with Limits of Authority assigned to the role.
• Provide information on credit checking and order holds and releases on timely basis. Notify manager of significant issues impacting collection of outstanding receivables
• Responsible for the collection and the maintenance of account receivables with particular attention to Trade Finance requirements: review & validate payment instruments such as Letters of Credit, Promissory Notes, monitor & accelerate risk of discrepancies, gather & present documents, prepare specific Trade Finance reporting.
• Follow & optimize collection protocol for the portfolio: monthly statement of account, pre-calling record customer feedback, register promise to pay, follow up on tasks and broken promises, send dunning letters, arrange customer visits, elevate to manager and to commercial team, etc.
• Ensure funds are correctly applied to the relevant customer account and invoices; keep unapplied cash to the minimum. Support the cash application team as and when needed.
• Prepare reports as per monthly schedule and on ad hoc basis for the credit and financial functions
• Expedite resolution of customer disputes & queries by linking with Sales/Order Management/Warranty as required.
• Informing management regarding effectiveness of strategies for various accounts.
• Promote a culture of continuous process improvement and collaborate actively internal stakeholders.
• Support the Credit Centre of Excellence for major credit reviews for all customers whenever required.
• Ensure compliance with Corporate and Local credit policies and other compliance requirements such as Trade Compliance, Sarbanes Oxley, etc.

• University Degree in Business, Finance, Accounting or similar field.
• Minimum 3-year experience in Credit & Collection or similar role
• Good understanding of commercial credit and collection practices and knowledge of financial analysis.
• Strong proficiency in Microsoft Excel & Outlook
• Hands‑on work experience in credit and collection, preferably with an experience from a manufacturing, contracting or construction background with good reconciliations skills.
• Experience of working on Letters of Credit and Promissory Notes
• Good accounting background & financial knowledge in order to drive account reconciliation during the customer visits, helping boost up collections.
• Good ERP knowledge with excellent MS office skills
• Good communication (verbal/written) skills & good negotiation skills - articulate & confident enough to push back customers raising in genuine disputes.
• Saudi National is a must.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.