Senior Business Analyst – CRM & Banking

Role Overview

We are looking for a hands‑on Senior Business Analyst to support banking transformation initiatives, with a strong focus on Real Estate Finance, Mortgage, and CRM systems
. You will work closely with business stakeholders and delivery teams to shape digital and process improvements.

• Act as a functional Business Analyst embedded within banking business teams
• Gather, structure, and validate business requirements for mortgage and retail banking initiatives
• Analyze end-to‑end mortgage and real estate finance customer journeys
• Translate business needs into:
  • Functional specifications
  • User stories
  • Process flows
• Support CRM initiatives across requirements, design validation, and UAT
• Identify process gaps and recommend improvements in mortgage operations
• Maintain clear documentation and requirement traceability
• Participate in Agile ceremonies and backlog refinement
• Collaborate daily with stakeholders and delivery squads to ensure alignment

• 5+ years’ experience as a Business Analyst in banking or financial services
• Strong domain knowledge in:
  • Real Estate Finance
  • Mortgage lifecycle
  • Credit assessment and collateral processes
• Experience working on CRM projects (Siebel is a strong plus)
• Solid understanding of SDLC and Agile methodologies
• Hands‑on experience with JIRA, Confluence, and documentation tools
• Strong analytical thinking and structured documentation skills
• Experience working directly with business stakeholders in client environments
• Familiarity with Saudi banking regulations and government integrations (KYC, credit bureau, etc.) is highly preferred
• Fluent in English
  ;
  Arabic is a plus