Managed Services Finance Analyst -Senior Associate

About Us

With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.

Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East.

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.

As a Senior Finance analyst, you will work across one or more core finance processes, delivering these activities for customers of PwC, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

• Complete ownership of accounting and reconciliations; ensures accuracy and timeliness.
• Manages monthly closing financial records and posting of month end information; ensures accuracy of financial statements.
• Prepare monthly and quarterly reporting, as required.
• Assist accountants and controllers with A/P issues or problems.
• Review and process invoices and provide resolutions for invoices and release them for payment.
• Resolve all vendor queries and requests coming via e‑mails / tickets within the agreed SLA.
• Maintain exception logs for process‑related exceptions as they occur for knowledge retention.
• Independently perform transactional tasks which support the compliance, planning, and execution of assigned processes.
• Enforce the internal compliance policy and guidelines established by management on daily operational activities.
• Perform daily internal audit to ensure all invoices / queries are balanced as per the guidelines.
• Maintain a tracker of the exceptions and ensure invoices and queries are balanced based on the exception tracker.

• Identify and rectify unidentified cash and manage end‑to‑end process of cash office reconciliations.
• Identify exceptions in cash office reconciliations and follow up with store for proper closure.
• Report cash short / long and send for payroll recovery for amounts above threshold as per policy.
• Work closely with merchants for credit card settlement issues and charge‑backs.
• Follow up on customer/internal disputes, customer questions and work between departments to obtain a resolution.
• Make collection calls to customers, emailing/faxing invoices or sending hard copies to customers as per their requests.
• Resolving queries related to cash applications and coordinating with customers.
• Maintain extensive knowledge and ability to perform day‑to‑day operations while maintaining SLA.
• Work as part of the Order to Cash Processing team which is accountable for the Order to Cash process that starts with customer enquiry and involves sales order from customer to delivery and invoicing.
• Determine financial outcome by collecting operational data / reports, while conducting analysis and reconciling transactions.

• Years of experience:
  Minimum 3‑6 years of professional experience, ideally having worked with a diverse portfolio of people, process and technology with a leading firm, preferably in the Middle East region.
• Education:
  
  Bachelor's degree in…