Credit and Collections Specialist

Job Purpose

The Credit & Collections Specialist is responsible for managing an assigned portfolio of customers and ensuring timely and accurate billing, documentation submission, collections follow-up, and dispute resolution. The role requires strong attention to detail, adherence to established procedures, and effective coordination with internal and external stakeholders.

• Manage a designated portfolio of customer accounts and maintain accurate and up-to-date records.
• Download weekly customer statements and review outstanding balances.
• Prepare invoices and required supporting documents, including delivery notes, purchase orders, and proof of service.
• Submit invoices through the appropriate channels, including email, online customer portals, or in-person delivery as required.

• Follow up on outstanding receivables in accordance with credit terms.
• Monitor aging reports and initiate reminders, follow-ups, and escalation procedures.
• Record all interactions and maintain detailed documentation of follow-up actions and customer commitments.

• Identify and escalate disputes related to pricing, quantity, delivery, or documentation.
• Coordinate with Sales, Supply Chain, Customer Service, and Finance teams to resolve issues promptly.
• Track open disputes and ensure timely closure.

• Utilize SAP (or similar ERP systems) for invoice retrieval, documentation, reporting, and account inquiries.
• Prepare required weekly and monthly reports for management review.
• Maintain accuracy of financial data and support reconciliation activities when required.

• Demonstrate a clear understanding of the order-to-cash (O2C) process and product delivery workflows.
• Ensure compliance with internal controls, company policies, and documentation standards.

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
• 1–3 years of experience in credit, collections, accounts receivable, or related finance roles.
• Strong proficiency in SAP or an equivalent ERP system.
• Advanced Excel skills, including VLOOKUP, SUMIFS, pivot tables, and data validation.
• Strong organizational, communication, and follow-up skills.
• High level of accuracy, professionalism, and reliability.
• Valid Saudi driving license required.
• Ability to work independently while managing multiple accounts and deadlines.