Sr. FinOps Analyst - Accounts Receivable

Sr. Fin Ops Analyst - Accounts Receivable

As an AR Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail.

You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collection's analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment.

• Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
• Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
• Call customers and schedule resolution sessions to understand the procure-to-pay cycles of our customers.
• Manage and resolve invoice discrepancies to ensure timely and accurate receivables.
• Manage internal and external Accounts Receivable inquiries.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Understand the pain points of customers and solve our customer’s problems.
• Provide prompt, efficient, detailed, customer-oriented service to customers.
• Escalate when appropriate to direct manager and/or senior leaders.
• Keep detailed notes, task creation and reminders in our collections tools.
• Act as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seek solutions to customer and sales needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience.
• Analyze trends and suggest process improvements.
• Perform other projects and duties as required.

• Normal Office Environment.
• Report daily to the Pasay office.
• This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time.
• Work during Holidays as may be required by the Company.
• May be asked to render overtime on critical and peak times as may be required by the Business.

• Bachelor's degree in Accounting, Finance, Business Administration, or related field
• 2-4 years of experience in accounts receivable, collections, or credit management
• Experience working with distribution channels, resellers, or B2B customers preferred
• Proficiency in Oracle, SAP, or similar ERP systems
• Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data analysis)
• Experience with accounts receivable aging reports and reconciliation
• Knowledge of billing systems and cash application processes
• Strong understanding of AR processes including invoicing, collections, and dispute resolution
• Ability to manage high-volume portfolios with multiple stakeholders
• Experience in credit analysis and risk assessment
• Knowledge of payment terms, credit policies, and collection strategies
• Excellent written and verbal communication skills for interacting with external partners
• Proven ability to build and maintain relationships with resellers and distributors
• Strong negotiation skills for payment arrangements and dispute resolution
• Ability to escalate issues appropriately and work cross-functionally
• Analytical & Problem-Solving
• Strong analytical skills to identify trends, risks, and opportunities in AR aging
• Ability to investigate and resolve billing discrepancies and payment issues
• Data-driven approach to prioritizing collection activities
• Process improvement mindset to enhance efficiency
• Familiarity with Amazon Leadership Principles, particularly Deliver Results and Earn Trust
• Ability to work in a fast-paced, metrics-driven environment
• Experience with automation tools and process optimization preferred

• MBA or Master's…