QNB- Associate - Account Operations; Saudization

"QNB
3554 - Associate - Account Operations (Saudization)

About QNB

Established in 1964 as the country’s first Qatari‑owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent will work on branch account operations, mainly responsible for Accounts/Service of Retail, QNB First, Private Banking, Staff, Treasury and Corporate customers. The incumbent is also responsible for reviewing documentation for account opening for the retail and corporate segment, ensuring the customer signature database is managed efficiently, monitoring exceptions, providing periodic reports to Manager Central Operations and Head of Centralised Operations, and ensuring timely response to local regulators.

They will ensure adequacy of opening/amendment accounts documentation in compliance with set policies (KYC/AML) and procedures and regulatory legal form of business.

• Shareholder & Financial:
• Assist in monitoring and achieving Key Performance Indicators (KPIs) and SLA’s
• Observe and promote cost consciousness and efficiency, enhancing productivity, minimizing costs, avoiding wastes and optimizing benefits for the bank
• Act within the limits of the powers delegated to the incumbent
• Customer (Internal & External):
• Liaise with Relationship Managers in Retail, QNB First, Staff, Treasury and Corporate Banking to ensure timely receipt and completion of opening accounts/amendment/closing/adding signatures
• Assist customers in all their queries on Bank’s product and seek solution to their requests
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn‑around time
• Build and maintain strong and effective relationships with all related departments and units
• Provide timely and accurate information to external/internal Auditors, Compliance, Financial Control and Risk Functions as required
• Internal (Processes, Products, Regulatory):
• Follow procedures in reviewing opening accounts/amendment/closing/adding signatures, ensuring all forms and regulatory requirements are met
• Ensure opening accounts/amendment/closing/adding signatures are completed within Turnaround Time (TAT) per Application Type and Department laid down in the SLAs
• Communicate completion of opening accounts/amendment/closing/adding signatures to retail and corporate banking personnel to ensure timely customer service
• Review documentation on all new opening accounts/amendment/closing/adding signatures to ensure proper procedures were followed and red flags were followed up and approved
• Conduct annual reviews, spot checks and periodic review of all customer files for compliance with procedures and regulatory requirements, paying particular attention to KYC/AML directives
• Maintain safe custody of all documents by filing in accordance with policies and regulatory requirements
• Ensure opening accounts/amendment/closing/adding signatures requests are stored safely until shift to offsite storage
• Learning & Knowledge:
• Possess developing knowledge of developments accounts/Matters related to the bank, rules, relationship
• Relevant experience in KYC and…