Field Service Engineer

Field Service Engineer

SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.

As a world leader in sustainable solutions, we’ve launched projects at our facilities to save energy and reduce waste, and we engineer efficiency into our products and technologies to help our customers do the same. We currently hold more than 550 patents worldwide, and roughly 44% of them are related to sustainability and clean technology

The Field Service Engineer is responsible for providing professional in-field support by performing health evaluations, installation & startup services, product training, warranty support, periodic maintenance, and repairs of mixing equipment. This is a customer-facing position and requires strong communication (verbal and written) and presentation skills along with a commitment to service excellence. The Field Service Engineer is responsible for following company and customer specifications and procedures, including site safety requirements, with minimal supervision.

This role must frequently interact with internal and external customers to troubleshoot and resolve product and system issues.

• Travel to customer sites to perform health evaluations, installation & startup services, product training, warranty support, periodic maintenance, and in-field repairs of mixing equipment.
• Prepare written reports, including detailed summary of services performed, recommendation follow-up activities, and any opportunities identified (ie : equipment requiring maintenance or repair, lack of spares for critical equipment, .
• Read assembly specifications, such as charts, blueprints, schematic diagrams, and engineering specifications to troubleshoot, test, and repair equipment at customer sites.
• Offer the customer opportunities to improve equipment performance, including suggestions for replacement mixers, spare parts, and master service agreements.
• Ensure repaired products meet technical specifications and perform diagnostic tests to confirm proper functionality of repaired equipment.
• Operate forklifts, overhead cranes, and other machinery.
• Supervise, advise, and train customer’s personnel on correct installation, commissioning, and maintenance of mixing equipment.
• Travel up to 75% of the time to customer sites or service centers, sometimes this will require traveling on short notice, for extended periods to meet customer or organization needs. Occasional travel for up to 3 weeks and weekends or holidays may be required.
• Responsible for making own arrangements for travel and allocating all associated expenses.
• Respond to customer questions regarding operation and malfunction of mixing equipment, provide telephone support for start-up or troubleshooting when necessary.
• Advise Product Management of Voice of the Customer (VOC) and / or recurring component failures.
• Maintain an unwavering commitment to safety policies and procedures.
• Maintain work area in a clean, safe, and orderly manner.
• Perform all tasks in accordance with business conduct guidelines.
• Other job tasks and duties as needed and assigned to support the business development and production goals of the company.

• Strong influencing, communication and leadership skills : able to motivate and inspire a team towards the correct solutions using coaching, mentoring and guidance
• Drive for results. Sets tough and achievable deadlines and drives teams to success
• Responsiveness to problems, aligns the right skill quickly to the problem and can shift gears to deal with difficult situations
• Desire and ability to explain complex technical issues to developing engineers and engineering teams, mentoring these engineers to achievements matching their abilities
• Problem solving skills : able to consider alternative solutions to problems, respect opinions and with facts in hand, form timely, collective and…