UX Researcher, Maternity Cover

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA and SHEIN, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest‑rated, most‑reviewed, largest, and fastest‑growing Fin Tech in the GCC region.

Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.

We are looking for an experienced UX Researcher with experience working on complex user journeys, omnichannel products, and service design research. Candidates with transferable skills who meet the essential attributes from their work or personal experiences are also welcome.

We are a UX Research team of seven and need a researcher to cover a maternity leave for a short contract of three months. You will work with UX Research, product managers, designers, writers, and customer service and marketing teams.

We expect a high degree of ownership, flexibility, and the ability to learn quickly to hit the ground running.

• Advocate for end‑user needs (customers, merchants, staff, etc.).
• Advocate for Design Thinking within Tabby and facilitate workshops—hypothesis formulation, problem framing, solution ideation, prioritization, and co‑design research.
• Run agile and longitudinal research studies for concept and price testing.
• Identify proactive research opportunities that meet customer needs and business objectives.

Behavioral competency

• Experience advocating for user needs and goals at all stages of product development, with a passion for sharing research findings, insights, and reports with relevant stakeholders.
• Experience with mixed methodology (quantitative and qualitative) and longitudinal research for product concept and price testing, in lab settings and/or natural user environments.

Personal attributes

• Ownership and problem solving—love to find solutions for problems encountered.
• Curiosity for understanding human behavior, ways of thinking, motivations, and needs.
• Growth mindset: learning and applying creative research methods that study user engagement and motivation over time.

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