Customer Experience Supervisor

Mutakamela Insurance is proud to be a growing leader in the insurance sector in Saudi Arabia. We are committed to attracting and developing top talent to support our continued success and expansion. At Mutakamela, we believe in building a strong, capable workforce aligned with our core values and strategic goals. Our culture is rooted in professionalism, innovation, and collaboration, making us a trusted name in the industry and a great place to grow your career.

Mutakamela Insurance is looking for a Customer Experience Supervisor to lead and enhance the overall customer journey, ensuring high service standards and continuous improvement in customer satisfaction.

In the insurance industry, delivering a seamless and positive customer experience is essential. This role will focus on supervising customer service operations, resolving customer concerns, and identifying opportunities to improve service quality.

• Supervise daily customer experience and service operations
• Monitor service quality and ensure adherence to company standards of Insurance Authority
• Handle and resolve customer complaints and escalations
• Analyze customer feedback and recommend improvements
• Support training and development of customer service staff
• Prepare reports on customer experience performance and insights

• Bachelor’s degree in Business Administration or a related field
• 4–6 years of experience in customer experience or customer service, preferably in the insurance or financial sector
• Strong communication, problem-solving, and leadership skills
• Ability to analyze feedback and improve service processes

If you are passionate about enhancing customer satisfaction and leading service excellence, we encourage you to apply.