Customer Service Executive

BLS International Services Ltd., established in 2005, is a global leader in visa, passport, consular, and citizen services, recognized as one of the top 2 firms in its field with over 20 years of experience. It boasts collaborations with over 46 client governments and operates across 64 countries, maintaining over 50,000+ centers, supported by 60,000+ employees. The company is acclaimed for its data security and service quality, processing over 220 million applications to date.

It has received numerous accolades from prestigious publications and holds several quality and security certifications. Uniquely, BLS International is the only publicly traded entity in its sector, listed on BSE, NSE, and MSE, underscoring its industry prominence and commitment to excellence.

For more information on BLS International's comprehensive services and global presence, please visit the official website at

• Welcome applicants and guide them through the visa application process in a professional and supportive manner
• Provide clear and accurate information regarding visa requirements, documentation, and available services
• Review visa application forms and supporting documents to ensure completeness and accuracy
• Assist applicants in correcting incomplete documentation prior to submission
• Accurately enter applicant data into the visa processing system
• Handle customer inquiries and provide timely and professional responses
• Maintain strict confidentiality of applicant information and documentation
• Ensure compliance with operational procedures, security standards, and embassy guidelines
• Support efficient queue management and contribute to a smooth customer service experience
• Coordinate with internal teams to ensure effective and timely processing of applications

• Bachelor’s degree in Business Administration, Hospitality, or a related field
• 2 to 3 years of experience in customer service, visa services, travel services, or a similar client facing environment
• Excellent English communication skills, both written and verbal
• Good typing speed and strong accuracy in data entry
• Strong attention to detail and ability to manage documentation efficiently
• Ability to work in a fast paced, customer oriented environment
• Proficiency in basic computer applications and operational systems

• Customer service excellence
• Professional communication and interpersonal skills
• Accuracy and attention to detail
• Problem solving and service orientation
• Ability to work collaboratively within a team