More jobs:
Customer Care Manager
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-02-28
Listing for:
The Clinics
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Job Description
The Clinics is a premier Lifestyle Esthetic Center located in Al Riyadh, specializing in a range of medical outpatient procedures and one-day surgeries. We pride ourselves on offering top-notch medical care delivered by renowned practitioners using state-of-the-art facilities and equipment. We are seeking a Customer Care Manager with 2 years of experience in the accounting industry to enhance our client relations and maintain our high standards of service.
Responsibilities- Oversee customer service operations and ensure client satisfaction.
- Manage a team of customer service representatives, providing training and support.
- Develop and implement customer care policies and procedures.
- Analyze customer feedback to improve services and address concerns.
- Collaborate with other departments to enhance service delivery.
- Report on customer care metrics and drive initiatives for improvement.
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities.
- Proficiency in customer relationship management (CRM) software.
- Ability to work under pressure and manage multiple tasks.
- Knowledge of accounting services is a plus.
Communication, Health Insurance, Incentive Bonus, Leaves, Sports and Entertainment
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