Customer Care Manager

Job Description

The Clinics is a premier Lifestyle Esthetic Center located in Al Riyadh, specializing in a range of medical outpatient procedures and one-day surgeries. We pride ourselves on offering top-notch medical care delivered by renowned practitioners using state-of-the-art facilities and equipment. We are seeking a Customer Care Manager with 2 years of experience in the accounting industry to enhance our client relations and maintain our high standards of service.

• Oversee customer service operations and ensure client satisfaction.
• Manage a team of customer service representatives, providing training and support.
• Develop and implement customer care policies and procedures.
• Analyze customer feedback to improve services and address concerns.
• Collaborate with other departments to enhance service delivery.
• Report on customer care metrics and drive initiatives for improvement.

• Strong interpersonal and communication skills.
• Excellent problem-solving abilities.
• Proficiency in customer relationship management (CRM) software.
• Ability to work under pressure and manage multiple tasks.
• Knowledge of accounting services is a plus.

Communication, Health Insurance, Incentive Bonus, Leaves, Sports and Entertainment