Senior Associate - Hospital Delegate Services; Mega AC

High level of customer service and professionalism

• Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards
• Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it’s provider and proceed general queries with confidence at all times
• Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.

• Work effectively both individually and as part of a team to achieve both individual and department goals and objectives
• Strive consistently to promote a positive team spirit

• Ensure that the hospital is compliant with the agreed upon standards of service with our company and that they deliver such standards to the members at all times.
• Ensure that the hospital is utilizing the swipe card and fingerprint machines in addition to the website and any of the technical services linked to our company.

• Solve the customer complaints without the need of further escalations
• Ensure the proper follow up of the recovery plan
• Ensure that the complaints are entered into the complaints system tracer so as to take preventive actions

To establish excellent relationships with the providers insurance directors

• To conduct regular visits to the front liners at the point of service & to listen to their concerns and feedback
• To co-ordinate with provider relation on a recognition mechanizm for the providers
• To ensure that the image of the providers in front of the customers is strengthened giving further boost to the partnership framework

• To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.