Guest Service Agent

Summary

As a Guest Service Agent, you will be responsible for ensuring exceptional guest service and satisfaction during their stay at our establishment. You will assist guests with inquiries, check-ins, check-outs, reservations, and addressing any concerns they may have during their stay.

• Greet and welcome guests upon their arrival
• Assist guests with check-ins and check-outs
• Handle reservations and inquiries via phone, email, or in person
• Provide information about the hotel's facilities, services, and surrounding areas
• Address guest concerns and resolve any issues in a timely and professional manner
• Maintain a tidy and organized front desk area
• Collaborate with other hotel departments to ensure guest needs are met
• Process payments and handle cash transactions accurately

• Proven experience in a customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to remain calm and professional in high-pressure situations
• Proficiency in using hotel management software systems
• Willingness to work in shifts, including weekends and holidays