Activation Officer

Job Summary

Responsible for maintaining customer relationships and working to ensure customer satisfaction to improve Petroapp customer retention rate.

• Responsible for delivering system training to new clients.
• Identifying customer needs and providing solutions to their problems.
• Addressing customer complaints and ensuring their issues are resolved promptly and professionally.
• Keeping track of customer interactions, transactions, comments, and complaints in the customer database.
• Establishing relationships with customers by regularly following up and making communication personal and customized.
• Providing feedback to the rest of the company regarding customer concerns and suggestions.
• Collaborating with the customer services/sales team to ensure seamless customer service.
• Responsible for the implementation of HSE procedures in his/her area and compliance with internal regulations.

• Strong Communication: Ability to convey ideas clearly and professionally in both verbal and written form.
• Microsoft Office Expertise: Solid experience with Excel, including formulas, data entry, and basic data analysis πό.
• Good command of English.

Commission

• Private Health Insurance

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industry: IT Services and IT Consulting