More jobs:
Customer Service Representative
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-01-14
Listing for:
Sutherland
Full Time
position Listed on 2026-01-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Director Talent Acquisition @ Sutherland | MBA in Human Resources Basic Requirements
- High school diploma or equivalent; college degree is a plus.
- Very good verbal and written communication skills.
- Very good verbal and written English skills (B1 or above).
- Proficiency in using computers and basic software.
- Ability to handle inbound calls professionally and efficiently.
- Strong problem‑solving and multitasking abilities.
- Customer-focused attitude with a calm and empathetic approach.
- Willingness to work flexible shifts, including evenings, weekends, and holidays.
- Willing to work on a hybrid work environment (minimum 40% presence from site).
- Previous call center or customer service experience is preferred but not required.
- Answer incoming calls and respond to customer inquiries.
- Outbound calling to interested customers and recording their interest.
- Provide accurate information and resolve issues promptly.
- Document interactions and update customer records.
- Follow communication scripts and company procedures.
- Escalate complex issues to supervisors when necessary.
Entry level
Employment TypeFull-time
Job FunctionCustomer Service
IndustriesIT Services and IT Consulting
Location:
Riyadh, Saudi Arabia
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