Associate, Client Management, Saudi; Saudi National

Job Summary

The Associate, Client Management role within our Saudi Arabia office in Riyadh represents a pivotal position where you will engage closely with multiple stakeholders to facilitate and streamline client onboarding and management processes. This role entails meticulous execution of client due diligence (CDD), credit documentation, and regulatory compliance measures, ensuring all client onboarding activities are conducted accurately and within designated timelines to fulfill "first time right" standards.

As a vital link between Relationship Managers (RMs), Product Sales teams, Operations, and other internal partners, you will drive collaborative solutions to client service challenges, delivering a seamless, high-quality experience that adheres to our distinguished service standards.

In this role, you will champion strategic improvements targeted at refining client management frameworks by supporting the implementation of a scalable and client-centric operating model. Your insights and suggestions will directly influence process automation initiatives, operational consistency, and enhanced efficiency across our client management ecosystem. By focusing on delivering tangible value through differentiated service based on client tiering and business impact, the role provides an excellent opportunity to contribute to the ongoing success and reputation of Standard Chartered in the regional market.

• Provide comprehensive credit documentation assistance for client transactions spanning the Corporate, Commercial & Institutional Banking (CCIB) and Business Banking (BB) sectors, ensuring documentation accuracy and compliance.
• Deliver second-tier client support by investigating operational issues, resolving technical challenges, and providing timely, professional guidance via multiple communication channels including phone, email, and onsite training sessions.
• Collaborate effectively to detect, escalate, and mitigate risks while maintaining adherence to conduct and compliance standards throughout client management activities.
• Build and nurture strong relationships with internal business stakeholders such as Product Managers and Relationship Managers, as well as cross-functional Global Business Services (GBS) teams, to ensure superior client onboarding and ongoing service delivery.
• Maintain alignment between CCIB business priorities and client management operations through regular engagement and proactive resolution of identified gaps or issues.
• Apply "first-time-right" principles rigorously to all processes to minimize errors and rework.
• Drive process improvements by contributing practical insights and identifying opportunities for automation and process streamlining to improve operational resilience and client satisfaction.
• Support ad hoc projects and fulfill additional duties as assigned by Line Management or the Country Client Management Head.

• Administer end-to-end client onboarding procedures including the creation and review of Client Due Diligence (CDD) documentation, ensuring compliance with all regulatory requirements such as FATCA and CRS.
• Respond promptly to queries raised by Checkers, Specialists, and Business CRM teams, ensuring timely resolution and communication.
• Collaborate across departments to seamlessly integrate efforts in the CDD process, addressing complex cases and escalating issues where necessary.
• Generate and maintain periodic reports for senior management to provide transparency and insights on onboarding performance metrics.
• Manage document custodianship responsibilities, including scanning, uploading, and classifying client documents in line with global documentation standards, safeguarding data integrity and confidentiality.
• Consistently ensure timely and high-quality delivery of assigned client cases to meet service level agreements and client expectations.

To excel in this role, candidates should demonstrate proficiency in several key areas, including:

• Conduct Management:
  Upholding the highest standards of integrity, ethics, and professional behavior in client…