Logistics Delivery Partner Manager, KSA , AMET Delivery Service Partners

Description

Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon’s sustainability goals?

Equal parts advisor and operating partner, Amazon’s team of Delivery Partner Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they build and grow successful middle‑mile businesses during a transformational time.

Account Manager (Delivery Partner Manager) manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, Delivery Partner Manager, work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.

• Partner with 25-30 DSP owners across the Kingdom of Saudi Arabia, including entrepreneurs with no background in the logistics industry, or seasoned logistics carriers (depending on business program)
• Work closely with a portfolio of owners at different stages as they set strategy, drive accountability and engagement, and motivate and track key performance metrics.
• Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
• Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
• Act as Lead Delivery Partner Manager by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.
• Collaborate frequently with a wide array of internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health, etc., to support owners, facilitate Monitoring and Enforcement Policies (MEP), and build two‑way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.
• Work flexibly and travel between multiple sites to engage with business owners weekly for effective execution of the role.

• Safety:
  Partner with OTR Safety and OTR Regional Managers to ensure business safety compliance.
• Performance:
  Guide owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp‑up operations and prepare for peak periods.
• Performance:
  Support owners as they onboard to the program and prepare to launch (based on net new launch only).
• Performance:
  Coach and ensure effective upskilling and utilisation of AMZL tools.
• Performance:
  Deep‑dive to identify customer metric improvement opportunities.
• Performance:
  Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.
• Performance:
  Coach business owners to run compliant, safe and high‑performing companies (SLS metric deep‑dive).
• Experience:
  
  Identify workflow inefficiencies and formulate and implement operational improvements at the network level to improve individual DSP owner experience.
• Experience:
  
  Develop the relationship between Amazon and our DSP partners (DSP sentiment improvements).
• Experience:
  
  Align communication with DSP business owners following close collaboration with OTR partners.
• Act as the voice of the DSP within and represent them within the AMZL business.
• Experience:
  
  Improve driver standards to protect brand image.
• Capacity Management:
  Work with DSPs to deliver effective ramp plans and pipeline goals ensuring driver supply meets peak volume demands.

• Experience analyzing data and best practices to assess performance drivers.
• Bachelor’s degree.

• 4+ years of client or vendor‑facing roles with a focus on relationship management and negotiation skills.
• Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights.
• MBA.

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