Helpdesk, Business

Skills

• Good understanding of end to end human resources processes (COE and Ops)
• Proficient in MS-Office (preferably Word & Excel)
• Familiar with HR strategy and admin processes in ERP
• Excellent written and verbal English skills

• Respond to customer queries through Chats, tickets & emails
• Manage escalations (attend call, research on issue, coordinate with multiple teams to derive resolution etc)
• Ensure timely and accurate service delivery
• Track & document process updates/ changes. Share it with team at requisite intervals
• Update SOPs/ knowledge documents at requisite intervals
• Provide 2nd level support to team on queries
• Assist with preparation of reports (performance based, adhoc etc)
• Assist with support on root cause analysis on dissatisfied customer feedback

Experience:

1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we.

Join a business powered by purpose and a place that empowers you to design your own reinvention.