Enterprise Loyalty Operations Specialist

Enterprise Loyalty Operations Specialist Responsibilities & Duties

• Improve/monitor the operational systems, processes and policies in support of the loyalty department
• Support better management reporting, information flow and management, business process and planning
• Manage and increase the effectiveness and efficiency of Support Services through improvements to each function
• Management of agency budget in coordination with the management and development of individual program budgets
• Oversee the procedures and policies, set and maintain productivity and quality standards
• Coordination and communication between support and business functions
• Assists in troubleshooting and resolving operational issues
• Maintains and distributes department related information on a regular basis

• Minimum 3 years of hands‑on experience in managing operations
• Bachelor’s degree in Business/Marketing/Economics
• Prior experience in the telecom sector recommended
• Prior exposure in loyalty programmes recommended

• Multitasking skills and organisational abilities
• Business acumen and extensive communication skills
• Experience in process engineering is a plus

• Proficient with Word, Excel and Powerpoint
• Proficient in Arabic and English

ReThink Recruitment is a full service business and technology recruitment consultancy that does things differently. We service resourcing needs across all industry sectors and for any size of company, from single permanent placements for SMEs to large contractor outsourcing projects for global corporations.

Whether you work in the commercial or public sector, our recruitment experts will give you honest advice and deliver results on time and on budget. We're not like other recruitment agencies and we’re confident that you will prefer our way.