Merchant Acquiring Manager​/Consultant

JOB TITLE: Merchant Acquiring Manager / Growth Consultant

TERM: 12 months

CLIENT LOCATION:Riyadh, KSA

DIVISION: Merchant Acquiring

RELEVANTEXPERIENCE:5-8 years experience inmerchant acquiring and payments industry with 2-3years in managerial role

MANDATORY REQUIREMENTS**

PURPOSE OF JOB

Drive strategic growth and operational excellence in merchant acquiring business through product management expertise,strategic thinking, stakeholder alignment, and market expansion initiatives to achieve next-level scale in customer acquisition and transaction volumes.

TASKS

Core Responsibilities and Accountabilities

Strategic Product Management & Business Strategy

• Conduct comprehensive assessment of current Merchant Acquiring product portfolio and competitive positioning
• Develop strategic roadmap for product enhancements, new service offerings, and market expansion
• Lead market intelligence initiatives to identify emerging opportunities and competitive threats
• Define product requirements and specifications aligned with aggressive growth objectives
• Establish comprehensive product performance metrics and KPI frameworks
• Support the strategic planning initiatives including business case development and ROI analysis
• Design and execute market entry strategies for new customer segments and geographical regions

Business Development & Growth Strategy

• Design and implement comprehensive strategies to scale merchant customer base and transaction volumes
• Develop and execute targeted customer acquisition strategies across various merchant segments (SME, Enterprise, E- commerce)
• Create and manage strategic partnership programs, payment facilitators, and technology providers
• Drive revenue growth through upselling, cross-selling, and merchant lifecycle value optimization
• Analyze market trends, competitive landscape, and emerging opportunities in merchant acquiring
• Develop comprehensive go-to-market strategies for the products and service enhancements
• Create sophisticated customer segmentation strategies and personalized acquisition approaches
• Lead pricing strategy development including competitive analysis and value-based pricing models

Strategic Business Development Requirements

• Drive market expansion initiatives including new vertical market penetration and geographical expansion
• Develop strategic business development frameworks including lead generation, qualification, and conversion processes
• Establish strategic metrics and performance indicators for business development activities
• Lead competitive intelligence initiatives and market positioning strategies
• Drive strategic acquisition and partnership evaluation processes
• Lead strategic customer research and market analysis initiatives

Operational Excellence

• Review and optimize existing merchant onboarding and lifecycle management processes
• Identify operational inefficiencies and recommend process improvements
• Establish best practices for merchant acquiring business
• Develop frameworks for measuring and improving merchant satisfaction and retention
• Create scalable operational models to support growth targets

Knowledge and Experience

Essential Requirements

• 5-8 years experience in merchant acquiring and payments industry with 2-3 years in managerial role
• Proven managerial experience in product management within financial services/fintech
• Track record of leading teams and driving business results in payments/acquiring
• Deep understanding of payment processing, acquiring systems, and merchant services
• Experience managing merchant acquiring business growth initiatives and team leadership
• Strong analytical and strategic thinking skills with ability to manage complex projects

Technical Expertise

• Knowledge of payment rails, clearing and settlement processes
• Understanding of regulatory requirements in merchant acquiring (Mada, Schemes, SAMA etc)
• Familiarity with emerging payment technologies (digital wallets, API integration, embedded payments)
• Experience with product development methodologies (Agile, Scrum)

Leadership & Management

• Strong communication and presentation skills for internal and external stakeholders
• Experience working with senior management and driving strategic initiatives
• Cultural fit for collaborative leadership in dynamic, growth-oriented environments

Preferred Qualifications

• Mastercard network experience and industry relationships
• Bachelor's degree in Business, Finance, or Technology
• Experience leading digital transformation initiatives in financial services
• International markets exposure and multi-currency operations knowledge