Operations Manager – Cleaning & Waste Management

Senior Talent Acquisition specialist | Event staffing | Bulk Staffing | 360 Recruitment

Role Type:
Full-Time

We are seeking an experienced Operations Manager to lead and manage the commercial, contractual, and operational aspects of our cleaning and waste management business
, supporting large-scale sporting and cultural events in GCC. This role combines client-facing commercial responsibility with close collaboration across operations and procurement
, ensuring contracts are commercially sound, operationally deliverable, and executed to a high standard.

• Lead commercial negotiations with clients for cleaning and waste management contracts
• Prepare, review, negotiate, and manage contracts, SLAs, pricing models, variations, and renewals
• Ensure commercial agreements align with operational capabilities, cost structures, and margin targets
• Monitor contract performance and manage commercial risks

• Act as the primary commercial point of contact for key clients
• Build strong client relationships to drive satisfaction, retention, and repeat business
• Identify growth opportunities including new contracts, extensions, and additional services
• Support RFQs, RFPs, tenders, and proposals in coordination with operations
• Work closely with procurement to source, appoint, and manage vendors, subcontractors, and suppliers
• Evaluate vendor proposals for pricing, service quality, capacity, and compliance
• Lead or support commercial negotiations with vendors to optimize costs while maintaining service standards
• Ensure vendor agreements align with client contracts, SLAs, and event delivery requirements
• Monitor vendor performance and support corrective actions where required

• Collaborate with operations teams to ensure effective mobilization and delivery of cleaning and waste services during sporting and cultural events
• Support budgeting, cost control, margin improvement, and revenue forecasting
• Review operational and financial performance reports and recommend improvements
• Ensure compliance with local municipality, environmental, and health & safety regulations

• Act as a coordination point between clients, operations, procurement, finance, and vendors
• Support management with commercial reporting, performance analysis, and planning
• Contribute to improving internal processes related to contracts, procurement, pricing, and vendor management

• Bachelor’s degree in Business, Operations, Engineering, or a related field
• 5-10 years’ experience in cleaning services, waste management, facilities management, or event-related sectors
• Proven experience in commercial management, contract negotiation, and client handling
• Strong understanding of procurement processes and vendor management
• Experience in KSA or UAE markets with knowledge of local regulations preferred
• Strong commercial and negotiation skills
• Solid procurement and vendor management capability
• Client-focused with strong stakeholder management skills
• Ability to balance commercial objectives with operational realities
• Analytical mindset with a focus on cost control and profitability
• Ability to work cross-functionally in fast-paced, deadline-driven environments

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