Product Planning Supervisor

Job Purpose / Role Summary

The role aims to ensure accurate demand forecasts, achieve optimal inventory levels, and secure product availability across all channels (showrooms, e-commerce, key accounts).

The supervisor closely coordinates with Sales, Purchasing, and Logistics teams to support sales targets, improve service level, and enhance inventory turnover.

• Convert approved demand plans into supply and replenishment plans for warehouses and branches.
• Plan purchase orders and supply quantities in coordination with Purchasing to ensure product availability within lead time.
• Ensure optimal stock levels for each item / location / channel with a focus on fast- and slow-moving items and A/B/C classification.
• Manage safety stock levels and reorder parameters in the ERP D365 system based on demand variability and supplier performance.
• Follow up on open purchase orders, incoming shipments, and delayed orders with suppliers and Logistics to avoid availability gaps.
• Use statistical forecasting tools / Excel / ERP reports to build demand forecasts and validate them.
• Discuss and review forecasts with Sales, Marketing, and Category Management through demand review / S&OP meetings.
• Monitor forecast accuracy and bias.
• Coordinate with Product Management, branches, and Marketing regarding launch quantities, display quantities in branches, and allocation of promotional quantities.
• Monitor aging and slow-moving stock and propose actions (promotions, inter‑branch transfers, bundling, returns to supplier, write‑off) to reduce obsolescence.

• Prepare regular reports including forecast accuracy, service level / order fill rate, product availability, stock aging, days of coverage, and OTIF.
• Analyze causes of stock‑outs or excess stock and propose corrective actions and solutions.

• Bachelor’s degree in Supply Chain Management, Business Administration, Commerce, or a related field.

• 3 to 5 years of experience in demand planning or supply planning.
• Preferably previous experience in a retail environment or home appliances / consumer electronics / FMCG.
• Experience in dealing with multiple channels (retail showrooms, e-commerce, key accounts / wholesale).

• Strong analytical and problem‑solving skills with high attention to detail.
• Good knowledge of demand and supply planning concepts (forecasting, safety stock, lead time, minimum order quantity, etc.).
• Excellent command of Microsoft Excel and reporting tools.
• Preferably familiar with Microsoft Dynamics.
• Familiarity with the S&OP process and basic statistical concepts for demand forecasting.

• Strong communication and coordination skills with various departments.
• Ability to discuss and review forecasts with Sales teams in a constructive way.
• High level of responsibility and sense of urgency without losing focus.
• Ability to work under pressure and manage multiple priorities and deadlines.
• Supervisory and coaching skills in case of having a planning team under supervision.

• Very good command of English (reading, writing, and speaking).
• Proficiency in Arabic is an essential requiremet