Business Portfolio Manager

Join to apply for the Business Portfolio Manager role at S&P Global

The Business Portfolio Manager plays a pivotal role in boosting the productivity of S&P Global Energy (SPGE) Commercial Teams while delivering an exceptional customer experience. A key aspect of this role is to serve as a vital link between Commercial Managers, Commercial Contract Support, Fulfillment, Order Management, and Collections teams. By streamlining and accelerating the contract processing workflow, Business Portfolio Managers (BPMs) enhance operational efficiency, ultimately ensuring that SPGE clients receive their services promptly and effectively.

BPM contributions directly impact client satisfaction and loyalty, reinforcing SPGE’s commitment to providing outstanding service.

This role empowers sales representatives to focus their efforts on revenue-generating activities, enhancing customer interactions and ensuring that our clients receive an outstanding, all-around service experience.

• Collaborate closely with the Commercial Contract Support (CCS), Order Management (OM), and Collection (CFR) teams to ensure the prompt and efficient implementation of commercial contracts, trials, and service changes that meet client needs.
• Facilitate the processing of auto renewals, multi-year agreements, and ad hoc sales to provide clients with seamless service continuity.
• Proactively monitor and report on contracts set to expire within six months, ensuring timely communication with CMs and clients to discuss renewal options.
• Prepare and manage necessary documentation, including Master Service Agreements (MSA) and Service Agreements (SA), for new orders and renewals, ensuring compliance with legal and pricing standards to protect client interests.
• Oversee the sales pipeline and maintain accurate Salesforce reporting.
• Respond promptly to client inquiries, ensuring a high level of service and satisfaction.
• Follow up on any open contract escalations to ensure swift resolution and maintain strong client relationships.
• Assist management in preparing impactful presentations by gathering insights and creating visuals that effectively communicate value to clients.
• Engage proactively in contract negotiations and consolidation to provide clients with essential information regarding the invoicing and payment processes.
• Support Commercial Managers and Client Development Managers in business management and account planning, providing assistance during their travel to enhance client interactions.

The ideal candidate will build a very deep understanding of S&P Global Energy contract processing procedures. This successful candidate will have some interaction with clients. The customer experience is paramount, and they will serve as a backup, fielding and directing client enquiries to the right department if the Commercial Manager is unavailable.

• Highly proficient in systems (Microsoft Word, Excel, PowerPoint). Previously worked in a sales support and/or order administration role.
• Excellent organization and communication skills both written and verbal; interpersonal skills, ability to work in a team environment.
• Ability to prioritize and manage multiple projects/tasks while working in a fast paced, deadline driven environment; with strong time management skill and results oriented.
• Must be able to work independently, take initiative to resolve tasks with a can-do attitude and have a financial analytical mindset.
• High level of English (Verbal and Written).

• Degree and/or other business discipline/ training.
• Strong planning and organization skills.
• Has broad based knowledge of Salesforce, order processing and customer service skills.

** This role is exclusively for Saudi nationals. Please note that we do not offer sponsorship or relocation for this position.**

• Entry level

• Full-time

• Customer Service and Business Development