Sales Manager

SALES MANAGER – Cyber Security, Smart city, Digital Transformation – preferred local national

Our client, a leading Saudi Arabian Digital Transformation and Technology Solutions provider is looking to hire a Sales Manager - KSA, managing government & private clients advising on Cloud, Cyber Security & Smart City projects. Budget: SAR 35,000 - 45,000

JOB OBJECTIVE: Provide strategic direction, accountability & vision for designated COMPANY’s clients—planning budgets, managing projects, setting goals, identifying additional business opportunities, and ensuring exceptional client satisfaction.

Day to Day Operations:

• Manage all aspects of client business, providing exceptional client service, while maximizing profitability by identifying opportunities to upsell and cross-sell COMPANY’s range of Digital Transformation solutions.

• Recommend budgets and monitor financial performance versus the budget so that the business is aware of forecasted revenues.

• Maximize penetration of COMPANY’s solutions and product offerings among large existing clients, as well as new prospects.

• Design short and long-term growth strategies, as well as prepare execution plans to achieve & surpass targets.

• Build and sustain long-term client relationships by understanding their business needs, strategies and vision, and recommending relevant digital transformation solutions.

• Serve as the key point of contact for key accounts and customer stakeholders.

• Bring consulting skills and capabilities to the table by advising internal resources on pre-sale, sale, and delivery strategies & tactics.

• Assist vertical leads in identifying clients and departments that require change management to adapt to new technologies.

• Ensure adherence to expected performance levels and proactively identify new requirements for all key clients.

• Manage account profitability and monitor performance targets by proactively identifying new opportunities for growth.

• Support key clients in their Digital Transformation journey by becoming their trusted partner.

• Monitor customer NPS, generate customer insights and develop strategies to promote customer advocacy.

• Win and close key Digital Transformation projects within each designated account, while achieving significant overall growth across the client portfolio.

Budgets and Plans: Contribute to budget planning and monitor financial performance so that the business is aware of cost and revenue forecasts, areas of underperformance, and opportunities for improvement
Strategy /Tactical:
Be involved in short- and long-range growth strategies, preparing execution plans to achieve targets.
Operational Excellence: Monitor and apply market research, as well as industry best practices and emerging trends that can be applied to COMPANY’s.
People Development: Provide coaching to team members and peers to drive knowledge and understanding of the value of collaboration. Track individual KPIs to ensure optimum output and delivery efficacy
Continuous Improvement: Motivate one’s team and identify opportunities to take part in change initiatives, programs & projects that reflect international best practices and changes in the competitive environment.
Policies, Processes & Procedures: Recommend improvements and contribute to the implementation of procedures & controls so that all relevant procedural requirements are fulfilled while delivering the highest quality of service to customers.
MIS & Reports: Prepare MIS statements and reports to meet the departments and COMPANY’s requirements, policies and standards.

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Social Science, Business Management, or equivalent
• Experience with related advisory services, management, or technical consultancy
• ITIL v3 Practitioner or v4 Foundation preferred
• 6+ years of experience in a client servicing or partner relationship role

Job Specific Skills:

• Knowledge of Digital Transformation, Smart Cities / Nations, Cloud, and Cyber Security.
• Understanding of partnership processes & industry best practices.
• Strong stakeholder management skills.
• Excellent communication and interpersonal skills.
• Excellent analytical and quantitative thinking skills