Debt Collector

About Clear Grid

Clear Grid is on a mission to revolutionize the debt resolution industry. We’re using AI, automation, and real-time data to rethink how debt collection works, unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding collections from scratch with modern tools. We’re a fast‑growing startup with ambitious goals, looking for builders who are hungry to make a real dent in a space with massive untapped potential.

The Debt Collector is responsible for managing the recovery of overdue accounts, using a proactive and customer‑centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and company policies.

• Debt Collection:
  • Manage and directly handle debt recovery efforts for overdue accounts.
  • Develop and implement tailored debt resolution strategies based on customer circumstances.
  • Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.
• Customer Relationship Management:
  • Maintain professional relationships with customers, balancing firm collections and empathy.
  • Address complex or escalated customer accounts, working toward effective and amicable resolutions.
  • Resolve disputes and complaints while upholding a positive image for the company.
• Compliance and Regulation:
  • Ensure adherence to all relevant debt collection laws, regulations, and company policies.
  • Stay informed on industry trends and legal changes to ensure best practices in the debt resolution process.
• Performance Monitoring and Reporting:
  • Track personal performance metrics, including recovery rates and customer engagement.
  • Prepare and present reports on recovery activities, outlining key results and areas for improvement.
  • Regularly assess and adjust collection strategies to meet company recovery goals.
• Operational Efficiency:
  • Continuously seek ways to streamline debt collection processes for improved productivity.
  • Utilize collection software and tools to track progress and maintain accurate records.
• Collaboration and Stakeholder Management:
  • Work with internal teams to coordinate and support the overall debt recovery process.
  • Collaborate with external agencies or partners as needed to facilitate collections.

• Proven experience as a debt collection agent, with a minimum of 2 years in debt resolution.
• Experience in KSA‑based debt collection agencies.
• In‑depth knowledge of debt collection laws, regulations, and best practices.
• Strong communication and negotiation skills, with the ability to manage delicate conversations and resolve disputes.
• Proficiency in debt collection software and tools.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Ability to handle high‑pressure situations and manage customer concerns professionally.
• Certification in debt collection or a related field.
• Fluency in Arabic and English.

• Real ownership:
  You’ll play a central role in building products that redefine how collections work in the future.
• Massive industry impact:
  This is one of those rare spaces where almost everything is still to be built.
• High‑growth team:
  We’re scaling fast, and the systems, tools, and processes you help create will shape our foundation.

Entry level

Full‑time

Accounting / Auditing and Finance