PwC Academy – Receptionist Associate – KSA

Roles & Responsibilities

• Front Office Management:
  Control Academy access by managing entry points and ensuring security protocols are followed.
• Facility Maintenance:
  Maintain cleanliness and order in all areas of the Academy, including classrooms, meeting rooms, and storage areas.
• Room Booking Coordination:
  Manage the Academy calendar, booking classrooms and meeting rooms as necessary.
• Communication Management:
  Receive calls and direct inquiries as needed.
• Logistical Arrangements:
  Organize deliveries and coordinate drivers for the team, including parking arrangements.
• Storage Management:
  Ensure the storage room is organized, properly arranged, and control academy assets; help towards automation of the inventory systems.
• Inventory Management:
  Monitor inventory stock levels and order office and project supplies as needed.
• Catering Management:
  Oversee in‑house catering orders and ensure access to the Academy for catering services.
• Material Printing and Binding:
  Be responsible for printing training materials and ensuring they are bound appropriately with the support of the office boy.
• Courses Awareness:
  Stay informed about the courses offered by the Academy to effectively respond to client inquiries.
• Vendor Management:
  Maintain relationships with existing vendors and be responsible for onboarding new vendors to the Academy.
• Legal Document Management:
  Manage all Academy legal stamps required for necessary documents.
• Support for Project Management Team:
  Assist the PM team and trainers with setup requirements in the Academy and other ad‑hoc requests.
• Permit Management:
  Issue and maintain permits, ensuring they are renewed before expiration.
• User Account Management:
  Create and maintain internet user accounts, ensuring they are updated and printed as required.
• Request Registration:
  Register every request from the team for end‑of‑year results.
• Prepare attendance sheets for all in‑house, corporate and professional training.
• Assist in preparation, distribution and summary of attendance reports, feedback forms, certificates.
• Feedback Management:
  Summarize course and client evaluation/feedback.
• Regulatory:
  Handle all accreditations, licensing and regulatory documentation for Academy.
• Customer Champion:
  Be a customer champion and help Academy improve in areas of customer experience.

• 2-3 years’ experience in a front desk/receptionist or customer‑oriented role.
• Bachelor’s degree in Business Administration or equivalent.
• Any customer relations certifications or courses are a plus.
• Excellent reporting writing skills and mastery over Microsoft Office (MC Office).
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• A proactive, independent thinker and problem solver.
• Proficient in English and Arabic.
• No travel required.