Self-Checkout Associate

Self-Checkout Associate

We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.

As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You'll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty.

• Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary.
  • Observes self-checkout transactions diligently to identify any irregularities or suspicious activities.
  • Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items.
  • Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.
  • Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.
• Provides outstanding service in the Self-Checkout lanes according to SEG service standards:
  • Provides proactive customer assistance, educating them on the self-checkout process to minimize errors and promote a smooth experience.
  • Engages customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities.
  • Provides continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner.
  • Monitors regular lanes for excessive traffic and invites waiting customers to use while maintaining a positive attitude.
  • Aids actively in scanning product for those who may require assistance.
• Keeps work area clean, orderly, and free from safety hazards:
  • Stocks front end products: ensures self-checkout area is fully stocked with required supplies and/or tools.
  • Cleans and sanitizes equipment during downtime and/or immediately when spillage occurs.
  • Returns carts to shopping cart corral.
• Performs other job-related duties as assigned.

Education

• Required
  
  Education:
  
  N/A.
• Preferred Education:
  
  High School / GED.

Experience

• Supervisory
  
  Experience:
  
  0-3 years minimum;
  No supervisory experience required.

Language Requirements

• Required:
  
  English.
• Preferred:
  English & Spanish.

Knowledge, Skills & Abilities Required

• Must be at least 18 years of age to perform job functions.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Knowledge, Skills & Abilities Preferred

Environmental Factors:
Retail setting with duties such as standing, walking on various floor types, manual dexterity, repetitive motions, reaching overhead, carrying objects up to 20 lbs, and exposure to indoor/outdoor environments. Safety risk factors include slippery or cluttered surfaces, hazardous equipment, sharp objects, loud noise, chemicals, etc. Equipment used includes cleaning supplies, register, scanner, and other retail tools.

Store

#WD