Desktop Support Specialist

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$28.00/hr - $30.00/hr

Company: Insight Global

Title: Desktop Support Specialist

Openings: 1

Location: Onsite - Riverview, FL 33578

Shift: 9:00am-6:00pm |Monday - Friday

PR: $28-$30

Interview Process: One & Done - 1 hour

• 3+ Years of experience troubleshooting, repair, imaging, decommissioning hardware
• Strong communication and customer service skills
• Experience with computer imaging - SCCM/Intune preferred
• Experience utilizing a ticketing system - Service Now preferred
• Must be able to move around the depot and lift up to 50 pounds

• Lenovo, Dell, or HP Certifications
• Bachelor's degree in related field
• Software troubleshooting experience - O365
• A+ Certified

Insight Global is seeking a skilled Desktop Support Specialist to join their team in Tampa, FL. In this role, you will provide essential support to internal employees via Service Now, addressing and resolving hardware-related issues. With the company managing 18,000 computers nationwide, your monthly tasks will involve handling 150-200 laptops and desktops. We are looking for a candidate with a proven track record in troubleshooting, triaging, imaging, and decommissioning devices.

Proficiency in software troubleshooting is also highly valued. Additionally, you will assist with the packing and shipment of these devices. The ideal candidate will possess a proactive attitude, strong customer service skills, and excellent communication and documentation abilities, which are critical for success in this role.

Associate

Contract

Information Technology

Health and Human Services

• Medical insurance
• Vision insurance
• 401(k)