Patient Services Representative - TGH Imaging Riverview

Position: Patient Services Representative I - TGH Imaging Riverview
This position is to greet, check-in and register patients who have arrived at our imaging facility to

have their radiologic procedure or test.

Essential Duties and Responsibilities:

* In a polite, prompt and helpful manner, greet, check-in and register patients who arrive to

our facility for their scheduled appointment or those who are walk-in patients.

* Verifies that the patient has brought all of the required information for their exam:

➢ prescription for the procedure(s) (look in system for a copy if they didn't

bring it)

➢ authorization or referral if the procedure requires it

➢ collect outside images that will be used for comparison

➢ insurance card & driver's license for

* Ask and verify that the patient did do the prep for their exam if required.

* Contact referring physician's office if patient arrives without prescription or referral.

* Scan the required documents into the system on their account for retrieval.

* If the patient is returning and has been a previous patient, update all of their information

that is already on their account.

* Provide any necessary forms that need to be completed and obtain signatures as

necessary.

* Collects time of service money (co-pays, deductibles and private pay), prepares receipt,

records in system under visit tab.

* Function in a team environment and assist other team members when needed.

* Others duties may be required, but not limited to; answering the phone, escorting

patient to exam room, and scheduling or rescheduling of patient's exams.

* Function in a team environment and assist other team members when needed.

* Others duties may be required, but not limited to; answering the phone, escorting patient

to exam room, and scheduling or rescheduling of patient's exams. All other duties as

assigned.

Education / Experience:

* Minimum of one-year work experience, preferably in a medical office setting.

Knowledge of medical terminology desirable. Must have computer and phone

experience.

* High school graduate or GED preferred.

Knowledge &

Skills:

* Proficient in computer software and excellent typing skills.

* Excellent oral and written communication skills.

* Previous working experience in customer service, preferably in a medical setting.

* Knowledge of customer service concepts and company policies including safety,

privacy and HIPAA.

* Problem solving techniques and skills.

* Able to communicate clearly to establish cooperative relationships with patients,

families, physicians and team members, and create a pleasant waiting room

atmosphere.

* Previous office or call center experience, preferred.

* Knowledge of some medical terminology and radiology procedures, preferred.