Parts Admin Assistant - Heavy Equipment

Overview

Maintains company standards in housekeeping and contamination control. Greets customers promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt. Understands back order escalation process, priorities and reporting. Communicates best sourcing options and/or estimated ship dates with customers to achieve optimal results. Properly code and prepare invoices for payment in a timely manner to maintain good relationships with vendor partners.

Receives payment and completes daily transmittal logs of Cash/Check & Credit Card transactions. Works with counter staff and Parts Manager to ensure outstanding cash sales stay within company guidelines. Maintains cash in balance at all times. Performs other duties as assigned.

• Greets customers promptly and professionally; identifies order accuracy and captures customer signatures upon receipt.
• Understands back order escalation process, communicates priorities and reporting.
• Communicates best sourcing options and estimated ship dates with customers to achieve optimal results.
• Codes and prepares invoices for payment in a timely manner to ensure good relationships with vendor partners.
• Receives payment and completes daily transmittal logs of Cash/Check & Credit Card transactions.
• Works with counter staff and Parts Manager to ensure outstanding cash sales remain within company guidelines; maintains cash balances.
• Performs other duties as assigned.

• Safety - Fully supports, encourages and follows safe work behavior, considering safety of paramount importance.
• Job Specific Skills - Demonstrates depth and mastery of required knowledge and skills; applies them to resolve job-related challenges; refer to LMS for training requirements.
• Communication - Uses active listening; communicates clearly through appropriate medium; verifies understanding and keeps others informed to avoid surprises.
• Adaptability - Adapts to changing business needs and priorities; maintains flexibility and finds alternative ways to reach goals.
• Negotiating - Understands others' interests; uses factual positions to seek win/win outcomes while maintaining relationships.
• Interpersonal Skill - Builds positive relationships; handles challenging situations with discretion and escalation when needed.
• Takes Initiative - Takes action to resolve issues, makes timely decisions, and facilitates change when required.
• Customer Oriented - Focuses on satisfying customers; addresses concerns promptly with a positive demeanor.
• Results Oriented - Demonstrates urgency and commitment to achieving results; identifies efficient methods and maintains quality.
• Credibility - Demonstrates reliability and confidentiality; punctual and follows instructions and procedures.

Ring Power Corporation has grown to be a leading Caterpillar dealer with operations across Florida and additional facilities in other states to serve various industries and customers. The company emphasizes customer service and continuous employee training to ensure satisfaction after the sale. Currently, more than 2,000 employees at 26 locations contribute to high-quality construction equipment and responsive service.

• Formal Education High School diploma or GED
• Experience 6 months or less
• Not Required But Highly Desired Criteria
• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Able to easily and effectively comprehend, speak and write in English
• Basic phone and email knowledge and etiquette
• Updating of Knowledge – Job requirements change requiring re-training to stay current every 1-2 years.

• Problem Solving - Job requires problem solving ability; established examples/guidance are not always available.
• Creativity - Job requires creativity as part of carrying out daily activities; new approaches are encouraged.
• Autonomy - Job is regularly monitored to determine outcomes; some discretion in decision making and priority setting within established parameters.

• Stress Load - Regular exposure to…