Client Service Coordinator

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1169 is looking for a new addition!

Ready to become part of a fun and positive work environment set on helping pets and revolutionizing the veterinary world? Look no further!

At Banfield Pet Hospital, we are committed to providing compassionate and exceptional care for the pets we serve. We are looking for a special individual to join our team as a Client Service Coordinator. The successful candidate will be an outstanding communicator and problem solver with a passion for delivering exceptional customer service. The ideal candidate for this position should have excellent customer service skills, a commitment to professionalism, and the ability to work in a fast‑paced environment.

The successful candidate will be a team player who can effectively manage multiple priorities. We are looking for an individual who is organized, driven, and takes initiative. We are seeking an individual who has experience in a customer service or hospitality role and who can bring their enthusiasm and positive attitude to our team. If you have a passion for helping people and animals, then this may be the perfect opportunity for you!

• Outstanding communicator and problem solver with a passion for delivering exceptional customer service.
• Excellent customer service skills, commitment to professionalism, and ability to work in a fast‑paced environment.
• Team player who can effectively manage multiple priorities.
• Organized, driven, and proactive, with experience in a customer service or hospitality role and enthusiasm to contribute positively.

• Greet clients and provide outstanding customer service.
• Maintain a professional and friendly attitude towards clients and their pets.
• Answer client inquiries and provide information about our services.
• Develop and maintain positive relationships with clients.
• Monitor and manage customer inquiries, complaints, and feedback.
• Track customer interactions and provide timely follow‑up.
• Manage and coordinate client appointments.
• Assist clients with payment inquiries and transactions.
• Process orders and ensure accurate invoicing.
• Ensure compliance with company policies and procedures.
• Troubleshoot customer service issues and resolve them in a timely manner.
• Assist with other administrative tasks as needed.

Banfield Pet Hospital is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The pay range for this role is $15.00 – $18.69 hourly.

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well‑being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Mew‑velous” benefits:

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.
• Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs): We are committed to supporting our veterinary professionals and addressing student debt.
• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.
• Top‑Tier Mental Health and Wellbeing Resources: Access industry‑leading resources, including free coaching and counseling…