Assistant Store Manager

Overview

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Position summary:

If you are a high energy, outgoing person who loves to help and lead others and is looking to join a leadership team that is committed to creating a great place to work and an even better shopping experience for our guests, this job is for you. Assistant Managers support the Store Manager and other team members in delivering an exceptional guest shopping experience.

• Manages the store team’s Guest Service behaviors, coaching to ensure they greet all guests in a friendly manner, make guests feel welcomed, and that we “make it right” for our guests.
• Support the Store Manager in building and developing a strong team with effective training, scheduling, coaching, and a working environment that promotes engagement and living the Company values.
• Partner with Store Manager to achieve operational excellence and meet financial objectives on store promotions, sales objectives, controls, and related goals.
• Assist with maintaining overall appearance and cleanliness of the store (inside and out), ensuring coffee station is clean and stocked, the food service area is spotless, and bathrooms are clean; delegate tasks to maintain condition levels to Company standards.
• Assist with quality control, merchandising, safety programs, and other guidelines for successful food service operation. Monitor product levels on the sales floor, including coolers and freezers, rotate stock, and keep product levels full to achieve 100% in-stock at all times.
• Perform other duties as assigned by the Store Manager or supervisor in the Store Manager’s absence.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Working Relationships: Store team members, Store Manager, District Manager, and various Corporate personnel and vendors

Minimum Education: High School or GED

Minimum Experience: 1 year retail or food experience – must complete Assistant Manager Training program before assigned in this role

Preferred Education: N/A

Preferred Experience: 1-2 years in retail, guest service or restaurant, in a leadership role

Preferred Licenses/Certifications and

Skills:

Serv Safe / Food Safety certification a plus but not mandatory

• Comfortable talking and interacting with guests and team members
• High energy
• Ability to move from one activity to another quickly
• Team oriented; willing to give extra effort to help others
• Computer skills are helpful

Scheduling: This position is scheduled primarily on second shifts, opposite the Store Manager, and must be able to work nights, weekends and holidays.

Hours &

Conditions:

Full time – 40 hours maximum

Travel: 5-10% to cover store and to attend meetings. Ability to deliver deposits to the bank independently (where applicable) and have own vehicle to do so.

Physical Requirements: Ability to maneuver and regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.

Other: Specialized attire required in food establishments (hats or visors, gloves etc. provided)

• Mid-Senior level

• Full-time

• Sales and Business Development

• Retail