GSD Global Support Tech Generalist, Spanish

GSD Full-Time Global Support Tech Generalist, Spanish/English Required

Riverton, UT, United States

To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

Job Description

The Global Services Department is dedicated to helping others come unto Christ by serving members, leaders, and employees globally in a simple and efficient manner. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter‑day Saints. As the initial point of contact, this role gathers and analyzes information about users’ issues to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and the usage of assigned products to determine the best way to resolve their problem.

The person in this role is expected to respond to customer inquiries accurately and timely using all forms of communication, including phone, email, and electronic messages. Under the current Alternative Work Arrangement (AWA), the incumbent is required to work a minimum of one day in our Riverton, UT office each week; therefore, the candidate must live close. This hybrid arrangement is subject to an approval process and may change based on business and departmental needs.

• Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications, and/or policies and procedures.
• Provides technical support of hardware, systems, sub-systems, and/or applications.
• Assists with navigating around application menus and may be required to remote into customers’ computers.
• Troubleshoots network connectivity issues, working with remote employees on a corporate or Local Unit network.
• Develops and sustains a productive customer relationship, making the customer and their needs the primary focus.
• Offers alternative solutions where appropriate.
• Records all customer contact information in the CRM system.
• Escalates more complex problems to the Global Tech Support Specialist when appropriate.
• Performs work under general supervision.

• High School Diploma or equivalent required.
• Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred.
• 0 to 2 years of previous computer technical support experience.
• Fluency in reading, writing, and speaking English and Spanish is required.
• Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting (including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users).
• Understanding of Active Directory to unlock and reset passwords.
• Proficient with troubleshooting all Windows Operating systems.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues.

About Us

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings—giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world.

They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. The Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church.

The Church will make reasonable accommodations for qualified individuals with known disabilities.