Technical Support and Data Specialist

Join our Information Technology Services team at Gold Standard Automotive Network as a Technical Support & Data Specialist. This hybrid role combines Tier 1 technical support with data integrity responsibilities, supporting both our internal teams and external partners. You will play a vital role in maintaining accurate dealer and agent information within our systems (including PCRS) while assisting with support tickets and related technology tasks.

If you’re detail-oriented, service-driven, and enjoy working across systems and people, we’d love to have you on our team.

• Provide Tier 1 technical and operational support to internal staff and external partners.
• Accurately enter, update, and maintain dealer and agent data in PCRS and other systems.
• Transfer incoming requests and data submissions (via email or CRM) into the database promptly and accurately.
• Regularly review and verify database records, updating or correcting as necessary to ensure data integrity.
• Identify and resolve data inconsistencies through systematic reviews and audits.
• Support cross-departmental data entry and technical needs to promote smooth business operations.
• Utilize CRM and project management tools to track and prioritize tickets and tasks.
• Assist in QA and testing initiatives for new features, system updates, or internal tools.
• May work other duties as assigned.

• Communication: Strong interpersonal and communication skills—clear, courteous, and professional across phone, email, and chat.
• Detail-Oriented: Exceptional accuracy and attention to detail in data handling and documentation.
• Organization: Proven ability to prioritize multiple tasks and meet deadlines.
• Software
  
  Skills:
  
  Proficiency in Microsoft Excel, Word, and Google Workspace (Docs, Sheets, Drive).
• Bonus: Familiarity with PCRS or automotive-related systems preferred but not required.
• Core Attributes desired:
  • Reliable, consistent, and able to handle sensitive data responsibly.
  • Customer-service mindset with a focus on efficiency and accuracy.
  • Eager to learn and grow within a collaborative, small-team IT environment.

• Experience:
  
  1–2 years in a technical support, help desk, or data entry role.
• Technical Tools:
  Experience with support desk software such as Hub Spot, Salesforce or Zendesk.
• Education:
  
  High school diploma or equivalent preferred.

• Working in an office environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Physical requirements include standing, typing, and communicating verbally.
• Ability to lift, sedentary – up to 10 pounds at a time.