GSD Global Generalist Fluency in English and Spanish

GSD Global Support Generalist – Fluency in English and Spanish Required

We are looking for a dedicated Global Support Generalist to join our Church online store contact center. The role focuses on delivering exceptional customer service, ensuring accurate and timely order processing, and maintaining positive relationships with our global membership.

The Global Support Generalist promotes customer satisfaction by maintaining positive relations and coordinating a wide variety of functions related to global support and request fulfillment. The role builds trust by understanding the unique global needs of our customers and resolves those needs efficiently.

• Act as the first point of contact for all customer phone calls and emails, providing prompt resolution and troubleshooting.
• Deliver exceptional customer service to both external and internal customers.
• Clarify customer requirements and probe for understanding, providing resolution to the customer.
• Facilitate the timely and complete resolution of current and potential customer issues and inquiries.
• Act as the point person on all order processing and requests.
• Initiate account credits, returns, and general customer maintenance.
• Use knowledge of our products and the gospel to suggest alternative and additional products or solutions.
• Record all customer contact information in CRM system.
• Outbound customer contact as inquiries and projects require.

• Proficiency in CRM software.
• Fast and accurate typing.
• Ability to communicate across multiple channels (email, chat, phone).
• Basic troubleshooting and technical knowledge.
• Strong data entry and documentation skills.
• Familiarity with product or service information.
• Experience navigating ticketing systems.
• Fluent in both spoken and written English and Spanish.
• Understanding of service level agreements (SLAs) and key performance indicators (KPIs).
• Knowledge of company and department policies and procedures.

• Empathy and active listening.
• Clear and professional communication.
• Patience and emotional resilience.
• Strong problem‑solving and critical thinking abilities.
• Adaptability and flexibility.
• Effective time management and prioritization.
• Team collaboration and support.
• Positive attitude and a customer‑first mindset.
• Ability to de‑escalate and resolve conflict.
• Personal accountability and ownership.

• High school diploma or equivalent; 0–2 years of related experience preferred.
• Ability to learn computer programs, databases, and websites quickly.
• Quick to respond to requests and dependable on follow‑through.
• Demonstrated ability to handle sensitive, confidential information.
• Superior oral and written communication skills.
• Performs work under general supervision.
• Outstanding customer skills with empathy and professional troubleshooting.
• Handles basic to intermediate issues and refers more complex issues to higher‑level staff.
• Written and spoken Spanish required.

Church employees find joy and satisfaction in using their unique talents to further the Lord’s work. We seek innovative ways to share the gospel of Jesus Christ worldwide. Only members who are worthy of a temple recommend qualify for employment. The Church is an equal‑opportunity employer and will make reasonable accommodations for qualified individuals with known disabilities.

Job Identification: 371888 |
Job Category: CS – Customer Service |
Posting Date: 01/06/2026 |
Location: 3740 W Market Center Dr, Riverton, UT 84065, US |
Apply Before: 01/21/2026 |
Schedule: Full time |
Number of Openings: 1