GSD Global Generalist, Distribution Support

GSD Global Support Generalist, Distribution Support

We are seeking a Global Support Generalist to join our contact center team supporting the Church Online Store. The role involves assisting members, leaders, employees, and friends with orders, issues, and product inquiries.

Schedule:

Monday through Friday, 9:30 a.m. to 6:00 p.m. (hybrid with at least one in‑office day in Riverton, UT).

• Act as the first point of contact for all customer phone calls and emails, delivering prompt resolution and troubleshooting.
• Provide exceptional customer service to both external and internal customers.
• Clarify customer requirements, probe for understanding, and provide resolution.
• Facilitate timely and complete resolution of current and potential customer issues and inquiries.
• Act as the point person on all order processing and requests.
• Initiate account credits, returns, and general customer maintenance.
• Use product knowledge and gospel principles to suggest alternative and additional solutions to customers.
• Record all customer contact information in the CRM system.
• Conduct outbound customer contacts as inquiries and projects require.

• High school diploma or equivalent; 0‑2 years of related experience preferred.
• Ability to learn computer programs, databases, and websites quickly.
• Strong oral and written communication skills.
• Demonstrated ability to handle sensitive, confidential information.
• Performs work under general supervision.
• Outstanding customer service skills, with empathy and professional troubleshooting.
• Handles basic to intermediate issues; refers more complex issues to higher‑level staff.

• Proficiency in CRM software and ticketing systems.
• Fast and accurate typing; ability to communicate across multiple channels (email, chat, phone).
• Strong data entry, documentation, and problem‑solving abilities.
• Empathy, active listening, patience, and emotional resilience.
• Effective time management, prioritization, and teamwork.

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. Our team is dedicated to sharing the gospel of Jesus Christ with the world.

Qualified employees are considered without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories. The Church will make reasonable accommodations for qualified individuals